Privacy policy

This policy explains what information Roof & Driveway Cleaning Southwest collects through this website and how it’s used. Last updated: 28 October 2026.

Who we are

Roof & Driveway Cleaning Southwest is an exterior cleaning business based in Exeter, Devon. You can contact us on 07751 547015 or by WhatsApp.

What we collect

When you fill in our quote form we collect the details you give us: your name, phone number, email address (if you add one), town or postcode, and what you’d like cleaned. If you contact us by phone or WhatsApp, we’ll have your number and any photos or messages you send.

How we use it

We only use your details to reply to your enquiry, give you a quote, arrange and carry out the work, and contact you about it. If you’re on an annual care plan, we’ll also use them to remind you when your next visit is due. We never sell your details or pass them on for marketing.

Our legal basis

We use your information because you’ve asked us for a quote or a service (taking steps to enter into a contract), and because we have a legitimate interest in replying to enquiries and running our business.

How long we keep it

Enquiries that don’t go ahead are deleted within 12 months. Customer records are kept for as long as we need them for the work, warranties and our accounts, which is normally up to 6 years.

Who else sees it

Your details are stored with our website host and email provider so we can receive your enquiry. Our website is built and looked after by The Simple Website Company, who may access it to keep the site running. We don’t share your information with anyone else unless the law requires it.

Cookies

This website doesn’t use advertising or tracking cookies. Some essential cookies may be set by WordPress to keep the site working.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Just call or WhatsApp us on 07751 547015. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.